Refund policy

Plans are prepaid for a period and paid in cryptocurrency, so the rules below are specific to that.

Cancelling

You can cancel at any time from your account. The plan stays active until the end of the period you paid for and does not renew. We do not refund the unused part of a period by default.

Failed installs

An install that fails does not use an install credit. If a credit was taken, it is returned.

When we will refund

• You were charged twice for the same period.
• A payment arrived for a period you did not choose because of an error on our side.
• A fault in our service prevented you from using what you paid for for a substantial part of the period, and we could not fix it in reasonable time.

Upgrades and downgrades

When you upgrade we credit the unused value of your current period against the new plan. A downgrade takes effect at the end of the period you paid for.

How refunds are paid

Cryptocurrency payments cannot be reversed by us, and the amount is affected by network fees and exchange rates. We can refund to a wallet address you give us, or as a credit on your account, and we tell you which options apply. Refunds end the paid period and revoke unspent credits from it.

Asking for a refund

Write to support@example-brand.com with the invoice number and the reason. [Statutory withdrawal rights for consumers to be confirmed by counsel.]